Processing time: We process orders from Monday to Friday. Most products are customized by factories, so the production cycle is relatively long. Orders containing customized products will be processed within 10-15 days after ordering and shipped the next day after processing. A small portion of our products are in stock, and orders for only in stock products will be processed within 3-5 days after ordering and shipped the next day after processing.
Transportation time:Our shipping time is within 10-15 days, please be patient and wait for updates on logisticsinformation.Please note that these are only estimated delivery times. Due to unclear order information, lead time, logistics, and other factors, the store cannot guarantee delivery dates.
Return & Refund
Not happy? No worry, we get it!
We want you to be happy with your buying experience. Returns can be made within 14 days from the delivery date.
Return Conditions
- You have 14days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on dearlassie.com for return. If you receive a damaged/defective item, please contact dearlassie Customer Service within 24 hours of receipt.email info@dearlassie.com and our customer care team will assist you promptly.
- Items with non-returnable marks and free gifts cannot be returned.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- We do not refund under the following circumstances:
The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.
Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.
NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-dearlassie products .